Senior Analyst, GME Solutions
New
H
HiltonHospitality technology
Source API remote eligibility restrictions: United StatesFull-TimeSenior
SalaryThe pay range for this role is $57,500 – $80,000
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Job Details
- Experience
- Three (3) years of work experience in Hospitality/Travel industry; Two (2) years of Delphi.fdc and MeetingBroker experience
- Required Skills
- Regression testingMicrosoft ExcelPowerPoint
Requirements
- Have three years of work experience in the hospitality or travel industry.
- Have two years of Delphi.fdc and MeetingBroker experience.
- Have experience supporting systems, projects, or related business operations.
- Be proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
- Travel up to 20%, if applicable.
- Advanced Excel skills, including VLOOKUP and pivot tables, are useful.
- Salesforce Administrator Certification is useful.
Responsibilities
- Provide email, case, and phone support for standard inquiries and escalated cases.
- Coordinate audits, identify gaps, trends, and risks, and drive corrective actions to improve data accuracy and system integrity.
- Lead UAT, regression testing, and validation of system changes.
- Understand business requirements and identify potential impacts or risks.
- Collaborate with hotel and corporate teams to resolve discrepancies and prevent recurrence.
- Assess systems for opportunities to improve performance, compliance, and user experience.
- Develop process documentation, governance frameworks, and best practices.
- Guide Analysts and support knowledge sharing across the team.
- Troubleshoot complex system, process, and support issues and coordinate resolution across teams and partners.
- Maintain knowledge articles and resolutions, and lead governance plans supporting standards, policies, and best practices across sales solutions.
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