System Development Specialist
New
J
JobgetherCloud infrastructure
Fully remote position based in India, Support training programmes across time zones outside the Americas.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Professional working proficiency in written and spoken English.
- Experience
- At least 3 years of professional experience in technical operations, infrastructure engineering, or DevOps; at least 3 years of hands-on experience implementing Infrastructure as Code; at least 3 years of practical experience working with a cloud platform; at least 3 years of experience using version control systems; at least 1 year of professional experience using AI coding assistants; at least 3 years of experience providing technical support.
- Required Skills
- AWSGCPGitMicrosoft AzureCloudFormation
Requirements
- Have at least 3 years of professional experience in technical operations, infrastructure engineering, or DevOps.
- Have at least 3 years of hands-on experience implementing Infrastructure as Code using AWS CloudFormation, Azure Resource Manager (ARM), Azure Bicep, or Google Cloud Deployment Manager.
- Have at least 3 years of practical experience with AWS, Microsoft Azure, or Google Cloud Platform, including cloud tenant or account administration.
- Have strong understanding of cloud infrastructure, environment configuration, resource provisioning, and technical troubleshooting.
- Have experience building, maintaining, and validating technical environments, preferably for hands-on training or development.
- Have at least 3 years of experience using version control systems and tools such as Git.
- Have at least 1 year of professional experience using AI coding assistants such as Claude, ChatGPT, Gemini, or Microsoft 365 Copilot for production-related technical work.
- Have at least 3 years of experience providing technical support to instructors, students, customers, or other users in live or time-sensitive environments.
- Be able to diagnose infrastructure and environment-related issues, manage multiple support requests, and prioritize incidents by urgency and business impact.
- Have professional working proficiency in written and spoken English and strong written communication skills for documenting technical issues and troubleshooting steps.
- Have a bachelor's degree or equivalent professional experience, with a minimum of 12 years of combined education and work experience; candidates with an associate's degree must have at least 6 years of professional work experience.
Responsibilities
- Provide real-time technical support during instructor-led training sessions and resolve lab environment issues for instructors and learners.
- Act as the primary point of contact for technical incidents affecting hands-on learning environments.
- Investigate, reproduce, diagnose, and resolve lab failures, identifying whether they originate from infrastructure configurations, technical templates, or user actions.
- Build, configure, and maintain QA instances of new technical labs before deployment in training programmes.
- Validate lab environments against course requirements and instructional design specifications.
- Manage and troubleshoot cloud environments across AWS, Microsoft Azure, or Google Cloud Platform, including cloud account and tenant administration.
- Develop, maintain, and test infrastructure templates using Infrastructure as Code technologies.
- Use AI-powered coding assistants to support template development, debugging, testing, and technical documentation.
- Document technical failures, troubleshooting procedures, and resolutions, and collaborate with courseware designers, QA specialists, and lab engineering teams.
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