Patient Support Coordinator
New
S
Sailor HealthMental health care
Remote - Canada based onlyFull-Time
SalaryCA$40K - CA$50K; CA$40K – CA$50K
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer support
Requirements
- Relevant experience may come from customer support, patient support, care coordination, or healthcare administration.
- Communicate clearly, kindly, and patiently, including when explaining billing or scheduling information.
- Stay organized and attentive to detail when handling multiple requests.
- Identify issues, follow up proactively, and work to resolve requests accurately.
- Remain composed and professional under pressure.
- Be comfortable learning new platforms, including an EHR such as Healthie and a messaging tool such as OhMD.
- Be adaptable to scheduling and billing software.
- Approach patient support with empathy.
Responsibilities
- Provide support to patients after they begin care.
- Handle scheduling changes and billing questions.
- Troubleshoot Zoom and other patient issues.
- Respond to administrative and customer service requests by phone, email, and text.
- Provide clear guidance and follow up on patient requests.
- Help patients feel informed and supported throughout their care.
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