Senior IT Engineer
New
C
CaylentCloud services
Location: MEXICOFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4-6 years of experience working in IT Operations.
- Required Skills
- AWS
Requirements
- Have extensive experience with IT service management (ITSM).
- Bring foundational knowledge of IT operations and infrastructure best practices.
- Have working knowledge of computer systems, security, networking, systems administration, databases, and data storage systems.
- Have experience with inventory and device management, including MDM, EDR, and hardware policies.
- Have technical knowledge of IAM, SSO, and access and license auditing.
- Have experience with Google Workspace and its Admin console.
- Have experience with IT onboarding and offboarding procedures, including protocols, chain of custody, and logging requirements.
- Have experience developing documentation and knowledge bases.
- Have working proficiency with AI tools such as Claude, ChatGPT, or Copilot for scripting, documentation, and troubleshooting.
- Have experience with AWS, especially IAM, AWS Organizations, Route 53, S3, EC2, and Lambda.
- Have 4–6 years of experience working in IT Operations.
- A bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience, is preferred.
Responsibilities
- Manage internal employee IT support tickets and troubleshoot issues related to internal IT infrastructure.
- Lead IT projects, including the design and deployment of new systems and services.
- Monitor SaaS and IT solution performance and recommend infrastructure improvements.
- Support and maintain IT infrastructure strategy, architecture, and processes.
- Analyze gaps in key processes and help develop solutions for IT needs.
- Test and optimize new and existing hardware and software.
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