Application Support Specialist
New
X
Xplor TechnologiesFitness software
Working remotely from Spain; fully remote role based in SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English; excellent written and spoken Spanish
- Required Skills
- SQLMicrosoft ExcelRESTful APIsTechnical support
Requirements
- Have a bachelor’s or master’s degree, or equivalent experience in technical support or a similar client-facing role.
- Bring experience ideally supporting software applications.
- Have excellent written and spoken English.
- Have excellent written and spoken Spanish.
- Be confident engaging with clients in meetings and during critical situations.
- Have experience with databases, SQL and Excel.
- Show strong attention to detail, patience and a structured way of working.
- Be curious and eager to learn, and able to work independently and as part of a team.
- Experience with APIs is a nice-to-have.
- Experience with payment processors such as Adyen is a nice-to-have.
- Knowledge or interest in the fitness and wellbeing industry is a nice-to-have.
- Experience working with or using gym management software is a nice-to-have.
Responsibilities
- Act as a daily point of contact for clients, mainly through tickets and also in client meetings.
- Analyse and resolve complex product issues and questions, involving the appropriate internal people until the problem is solved.
- Troubleshoot technical issues and track down bugs alongside Technical Product Analysts.
- Report issues directly to Engineering teams with clear, detailed documentation.
- Join the Major Incident response team to resolve urgent and critical client problems.
- Keep the client experience at the centre of every interaction.
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