Medical Document Retrieval Specialist
New
O
OperationsArmyMedical records retrieval
Philippines, Monday - Friday, 9:00 AM - 5:00 PM ESTFull-Time
Salary not disclosed
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Job Details
- Experience
- Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
- Required Skills
- Quality Assurance
Requirements
- Have prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
- Demonstrate extreme accuracy and attention to detail.
- Be proficient in Adobe Acrobat.
- Be proficient with PDF editing and combining tools.
- Have strong verbal and written communication skills.
- Bring a proactive problem-solving mindset.
Responsibilities
- Identify all relevant healthcare providers associated with a client’s treatment, including providers beyond the main facility listed by the law firm.
- Locate billing providers and related entities using Chartswap, prior request history, and direct provider calls.
- Enter identified providers into the admin application.
- Review and correct incoming Release of Information (ROI) forms.
- Create accurate base forms and assemble final submission packets.
- Quality-check each ROI packet, including cover letters and affidavits.
- Assign requests to records team members based on workload and utilization metrics.
- Identify and escalate provider-specific requirements, such as custom forms, to the appropriate Client Success Manager.
- Resolve missing or conflicting information by liaising with law firm case managers.
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