Legal Intake Specialist
New
O
OperationsArmyMedical records
Source API remote eligibility restrictions: Philippines, Monday - Friday, 9:00 AM - 5:00 PM ESTFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Quality Assurance
Requirements
- Have prior hands-on experience requesting health records from providers on behalf of law firms.
- Be proficient with Adobe Acrobat and other PDF editing and combining tools.
- Demonstrate exceptional accuracy and attention to detail.
- Have strong verbal and written communication skills.
- Bring a proactive problem-solving mindset.
Responsibilities
- Identify healthcare providers involved in a client's treatment, including providers beyond the main facility listed by the law firm.
- Research billing providers and related entities using Chartswap, historical request data, and direct provider outreach.
- Enter identified providers into the admin application.
- Review incoming Release of Information forms and correct incomplete or inaccurate submissions.
- Prepare accurate base forms before generating submission packets.
- Quality-check ROI packets for required details, including cover letters, affidavits, and other documentation.
- Assign requests to records team members based on workload balance and utilization metrics.
- Identify and escalate special provider requirements to the assigned Client Success Manager.
- Resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.
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