CRM Project Manager
New
I
ITCCRM software
Source API remote eligibility restrictions: ChinaPart-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English; proficiency in Chinese is a plus.
- Experience
- Minimum of 5 years of experience in project management, with a focus on CRM projects, particularly Salesforce CRM.
- Required Skills
- Project ManagementJira
Requirements
- Have a minimum of 5 years of project management experience, focused on CRM projects, particularly Salesforce CRM.
- Have a strong understanding of Salesforce CRM, including Sales Cloud, Service Cloud, and Marketing Cloud, and related technologies.
- Have excellent problem-solving and analytical skills for managing complex projects.
- Have outstanding verbal and written communication skills in English.
- Have strong organizational and time-management skills, including the ability to manage multiple projects simultaneously.
- Be able to work independently and remotely and adapt to changing project requirements and client needs.
- PMP, PRINCE2, or an equivalent project management certification is preferred.
- Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder, are highly advantageous.
- Familiarity with CRM industry trends, best practices, and regulatory requirements is desired.
- Experience with project management tools such as JIRA or Trello and CRM integration tools is desired.
- Experience in Agile/Scrum development environments is desired.
- Proficiency in Chinese is a plus.
Responsibilities
- Oversee CRM projects from planning and execution through monitoring and closure.
- Gather requirements from clients and internal stakeholders, set expectations, and align projects with business goals.
- Develop project timelines, allocate resources, and manage budgets.
- Coordinate cross-functional teams, including developers, analysts, and testers.
- Identify project risks, develop mitigation strategies, and resolve issues.
- Ensure deliverables meet quality standards and client expectations.
- Provide regular project status and progress updates to clients and team members.
- Create and maintain project plans, status reports, and post-implementation reviews.
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