Especialista de ITAM - Software Asset Management (SAM)
New
J
JobgetherIT asset management
Based in BrazilFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Intermediate English proficiency.
- Required Skills
- Microsoft ExcelServiceNow
Requirements
- Bachelor's degree in a quantitative or technical discipline, Business Administration, or a related field.
- Intermediate English proficiency.
- Advanced knowledge of Microsoft Office tools, particularly Excel.
- Familiarity with Software Asset Management tools such as Snow Software.
- Advanced knowledge of IT management concepts and practices, including ITIL, ITAM, ITSM, CMDB, CSM, FSM, App Engine, and Automation Engine.
- Strong written and verbal communication skills, including clear writing and professional client interaction.
- Good organizational skills, discipline, dynamism, and willingness to learn.
- Ability to work independently and maintain effective working practices in a remote environment.
- Experience with SAM platforms such as ServiceNow, Flexera, and Snow Software is a plus.
- Familiarity with software and hardware inventory tools such as BigFix, SCCM, or Puppet is a plus.
- Knowledge of SAM best practices and frameworks and standards, including ISO 19770-1, ISO 55000, and ITIL 4, is a plus.
Responsibilities
- Lead and contribute to SAM projects, reviewing and improving policies, processes, and procedures.
- Participate in ServiceNow projects involving ITAM, ITOM, and ITSM.
- Manage the registration and maintenance of software contracts, licenses, and user information.
- Assess software environments by analyzing usage data and preparing software licensing compliance reports.
- Manage service requests and tickets, communicate with clients, and respond to their needs.
- Handle software licensing inquiries using manufacturers' documentation, policies, and licensing rules.
- Improve asset management practices and maintain accurate, organized software asset information.
View Full Description & ApplyYou'll be redirected to the employer's site
