Customer Solutions Architect
New
J
JobgetherCybersecurity
Fully remote position within the United StatesFull-TimeSenior
Salary150,000 - 185,000 USD per year
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Job Details
- Experience
- At least 5 years of experience in a customer-facing technical position
- Required Skills
- AWSPythonOAuthAzureRESTful APIsNetworking
Requirements
- Hold a bachelor's degree in a technical discipline or have equivalent practical experience.
- Have at least 5 years of experience in a customer-facing technical position, such as Technical Account Manager, Solutions Architect, Implementation Engineer, or Senior Systems or Security Engineer.
- Have experience leading customer implementations or onboarding projects, including planning, timeline management, dependency coordination, and stakeholder alignment.
- Have working knowledge of enterprise infrastructure, including Active Directory, Entra ID, Azure, AWS, virtualization, networking, and backup platforms.
- Understand APIs, data flows, and authentication models, including OAuth, service accounts, and least-privilege principles.
- Be able to design technical integrations and document requirements clearly for engineering teams.
- Have scripting experience with Python or PowerShell for troubleshooting and configuration.
- Demonstrate analytical, organizational, and problem-solving skills.
- Have written and verbal communication skills and the ability to build trusted relationships and demonstrate leadership.
- Collaborate effectively with stakeholders at all organizational levels.
- Preferred: experience in security operations, incident response, or disaster recovery.
- Preferred: familiarity with asset inventory, Configuration Management Databases (CMDB), or CAASM tools, particularly ServiceNow.
Responsibilities
- Serve as the primary technical contact for an assigned portfolio of enterprise customers from contract signature through renewal.
- Lead technical onboarding, including kickoff meetings, implementation planning, connectivity setup, access configuration, and validation against success criteria.
- Configure and validate data sources across identity, endpoint, infrastructure, network, and backup systems.
- Ensure data quality and accuracy within the platform's knowledge graph.
- Design solutions for unsupported customer requirements, including new data collectors and integrations such as ServiceNow CMDB.
- Translate customer needs into technical requirements and collaborate with engineering teams on solutions.
- Coordinate customer-side testing and validate new integrations and solutions before go-live.
- Conduct technical reviews of system coverage, data health, and outstanding issues, and troubleshoot configurations and escalations.
- Support services and incident response teams with platform data and IT environment context during assigned customer incidents.
- Share customer feedback, technical requirements, and onboarding challenges with product and engineering teams.
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