Regional Customer Support Agent
New
P
Platinumlist.netTicketing and events
Workable workplace: remote; Workable locations: Egypt. Cairo, Cairo Governorate, Egypt. Alexandria, Alexandria Governorate, EgyptFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Native Arabic speaker with fluency in English.
- Experience
- Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.
- Required Skills
- Problem SolvingCustomer serviceCustomer support
Requirements
- Be a native Arabic speaker with fluency in English.
- Have a minimum of 2 years in customer service.
- Customer service experience in the ticketing or entertainment industry is preferred.
- Have strong communication and problem-solving skills.
- Be able to work under pressure and handle high workloads.
- Be flexible to work different shifts and beyond regular hours when necessary.
- Be adaptable to changing schedules and work as part of a team.
Responsibilities
- Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
- Assist customers with ticket purchases, refunds, and event-related issues.
- Provide real-time support during events, including troubleshooting ticketing issues.
- Collaborate with internal teams to resolve escalated concerns.
- Work flexible shifts, including evenings, weekends, and public holidays as required.
- Be available beyond standard working hours during peak event periods.
- Ensure a high level of customer satisfaction through timely and professional support.
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