Senior Cloud Native Consultant
K
KubermaticCloud-native software
European Union (Time zone: CET: +/- 4h) or on-site/hybrid in Hamburg, Germany., CET: +/- 4hFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in a customer-facing technical role
- Required Skills
- AWSGCPKubernetesAzureGrafanaPrometheusLinuxHelm
Requirements
- Have 3+ years of experience in a customer-facing technical role, such as Customer Success Engineer, Pre-Sales Engineer, Cloud Native Consultant, DevOps Consultant, or Technical Support Engineer.
- Bring hands-on experience with Kubernetes and container orchestration platforms.
- Be proficient with cloud-native tools such as Helm, Prometheus, Grafana, or Istio.
- Understand cloud infrastructure, including AWS, Azure, or GCP.
- Have experience with Linux systems, DevOps practices, and infrastructure automation tools such as Terraform or Ansible.
- Demonstrate strong troubleshooting skills and critical thinking under pressure.
- Explain technical concepts clearly to technical and non-technical audiences.
- Bring a customer-focused approach to helping users succeed.
- Preferred: Experience supporting enterprise customers or working in complex technical environments.
- Preferred: Familiarity with GitOps workflows and CI/CD pipelines.
- Preferred: Programming or scripting knowledge, such as Go, Python, or Bash.
- Preferred: Contributions to open-source projects or involvement in the cloud-native community.
Responsibilities
- Onboard customers through initial deployment, integration, and configuration of the Kubernetes platform.
- Advise customers on platform usage and best practices for cloud-native environments.
- Troubleshoot issues involving Kubernetes, container orchestration, networking, and platform configuration.
- Deliver technical training sessions, workshops, and demonstrations.
- Monitor customer success, usage metrics, and health indicators to identify roadblocks and improvement areas.
- Gather and communicate customer feedback to product and engineering teams.
- Collaborate with support, product, and engineering teams to improve customer experiences.
- Build customer relationships and support adoption, satisfaction, and long-term success.
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