Assistente de Gestão do Cliente Pleno
E
ExperianCustomer management
Based in BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Previous experience in administrative routines, operational activities, back-office functions, or customer service support.
- Required Skills
- Microsoft ExcelProcess improvement
Requirements
- Complete high school education.
- Have previous experience in administrative routines, operational activities, back-office functions, or customer service support.
- Have basic knowledge of Microsoft Excel.
- Be able to work with corporate systems and digital tools.
- Have strong organizational skills and attention to detail.
- Be able to follow established procedures and meet deadlines.
- Communicate effectively and collaborate with colleagues and other teams.
- Show a proactive attitude, reliability, and willingness to support daily operational activities.
- Have an interest in data quality, customer management, and continuous process improvement.
- An ongoing university degree in Business Administration or a related field is desirable.
- This is an affirmative-action position for women.
Responsibilities
- Receive, register, classify, and route customer service requests to the appropriate team or responsible person.
- Review and validate documents and information for accuracy, consistency, and quality.
- Execute operational support activities related to customer service processes, following established procedures, guidelines, and quality standards.
- Monitor service queues, track outstanding requests, and support analysts in managing workloads and meeting deadlines.
- Assist analysts with organizing and executing operational activities.
- Maintain organized records and document and track requests and related information.
- Contribute to process standardization and continuous improvement initiatives.
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