Sales Associate, Travel Contact Center
A
AAA Club AllianceTravel sales
To be considered, candidates must reside in one of the following locations: Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.Full-TimeJunior
SalaryThe starting base compensation for this position is $16.00 - $21.65 hourly.
Apply NowOpens the employer's application page
Job Details
- Experience
- 18 months of sales/customer service experience
- Required Skills
- Customer service
Requirements
- Have a high school diploma or equivalent.
- Have 18 months of sales or customer service experience.
- Call center or inbound call-taking experience is preferred.
- Demonstrate effective written and oral communication skills.
- Be able to multitask and seek resolution.
- Maintain a quiet, private workspace free from distraction or interruption.
- Have a stable, high-speed, hard-wired internet connection via Ethernet throughout employment; wireless, DSL, hotspots, satellite, and shared or public connections are prohibited.
- Successfully complete the virtual training class.
- Be able to work weekends, overtime, and holidays as required.
- The role does not allow flexibility to provide care to others in the household.
Responsibilities
- Serve Members and non-Members by selling and servicing air, car, rail, and hotel reservations through telephone, email, and web chat.
- Concentrate on Diamond Elite and Preferred vendor products.
- Book and counsel customers on primarily domestic air, rail, hotel, and car reservations.
- Use applicable automated airline reservation and ticketing systems and travel partner booking sites.
- Process incoming calls, emails, and web chats accurately while seeking upsell and cross-sell opportunities.
- Create and maintain long-term relationships with travel clients to foster repeat business.
- Meet or exceed established production and performance requirements.
- Keep current on travel products, services, policies, procedures, and platform developments.
View Full Description & ApplyYou'll be redirected to the employer's site
