Customer Service Agent: Korean (Morning Shift)
F
FeverLive entertainment
Remote Brazil; Candidates must reside in BrazilFull-Time
Salary not disclosed
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Job Details
- Languages
- High Korean level (oral & written) and fluent in Spanish or English
- Required Skills
- Customer serviceZendesk
Requirements
- Previous experience in User Support or Customer Service is valuable.
- Previous experience using Zendesk is preferred.
- Have a high level of Korean in oral and written communication.
- Be fluent in Spanish or English.
- Plan, organize, prioritize, and execute simultaneous tasks.
- Be solution-oriented, reliable, decisive, and organized.
- Have strong attention to detail and time-management skills.
- Be flexible and able to adapt to change.
- Work the scheduled shift of 5:00 am to 14:00, five days per week, with a one-hour break.
- Reside in Brazil.
Responsibilities
- Provide customer service by phone, email, and social media to resolve daily incidents.
- Handle incoming calls and chats to support high-quality client communication.
- Provide accurate, valid, and complete information using appropriate methods and tools.
- Handle customer complaints, offer solutions and alternatives, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Perform parallel work for the Operations department.
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