Technical Service Engineer
New
C
CSPIBanking software
Source API remote eligibility restrictions: Canada, United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of four (4) years’ experience in a computer service or technical support role.
Requirements
- Have an associate degree in Computer Information Technology, Computer Information Systems, or a related field, or an approved equivalent combination of education and experience.
- Have at least four years of experience in a computer service or technical support role.
- Understand network communications, including LAN, WAN, subnets, and DNS.
- Have working knowledge of PC and server hardware and Microsoft operating systems.
- Hold a valid driver’s license.
- Be able to write clear and concise technical documentation.
- Handle sensitive customer information with integrity and confidentiality.
- Be able to work independently and as part of a team.
- Familiarity with VMware, Hyper-V, or Proxmox is a plus.
- May be required to provide after-hours or on-call support.
Responsibilities
- Troubleshoot technical issues, identify root causes, test solutions, and implement fixes.
- Install and maintain network security systems, including firewalls, Active Directory, file security, backups, disaster recovery, and data encryption.
- Evaluate and recommend hardware, peripheral devices, and software for customer environments.
- Perform and oversee software installations, configurations, and upgrades.
- Provide on-site and remote support to customers.
- Maintain accurate records of issues and resolutions in the company knowledgebase.
- Travel to customer sites using company vehicles.
View Full Description & ApplyYou'll be redirected to the employer's site
