Customer Service Representative
New
A
ABC Legal ServicesService of process
This position is remote but located in Montana, Wisconsin, Florida, Oklahoma, Iowa, Arkansas, or Michigan, Monday-Friday, 7:00am-4:00pm PSTFull-TimeJunior
Salary15 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Ability to read, write, and speak English
- Experience
- 1-3 years of customer support or call center experience assisting customers over the phone
- Required Skills
- Microsoft ExcelConfluenceCustomer support
Requirements
- Have a high school diploma or GED.
- Have 1-3 years of customer support or call center experience assisting customers over the phone.
- Be able to read, write, and speak English.
- Have document manipulation experience.
- Be able to transcribe information, review orders, investigate issues, and implement solutions.
- Perform repetitive tasks accurately.
- Maintain a high level of work product in stressful situations.
- Anticipate issues and circumvent them.
- Implement new processes and changes and improve performance.
- Type at least 55 words per minute.
- Experience with Microsoft Outlook, Excel, Word, PDF editors, and phone systems is preferred.
Responsibilities
- Respond to customer support tickets and resolve questions and issues related to existing orders.
- Manage high-volume phone calls to assist customers with existing orders.
- Help new customers learn how to place orders online.
- Respond to emails and address customer questions and concerns.
- Resolve internal department queries relating to orders or order payments.
- Respond to process servers in the field.
- Document issues in Confluence.
- Visit court dockets for case-filing information and occasionally pull filed papers.
- Perform other job-related duties as assigned.
View Full Description & ApplyYou'll be redirected to the employer's site
