Customer Service Representative
New
G
Gig Econo InternationalManufacturing
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary40 USD per other
Apply NowOpens the employer's application page
Job Details
- Experience
- Must have 2-3 years of customer service representative experience
- Required Skills
- SalesforceMicrosoft OfficeCustomer serviceActive listeningCustomer support
Requirements
- Have 2-3 years of customer service representative experience.
- Have proven customer support experience or experience as a client service representative.
- Demonstrate strong phone contact handling skills and active listening.
- Be proficient in Microsoft Office and CRM software, such as Salesforce.
- Have a high school diploma or equivalent; a college degree is preferred.
- Be willing to work a flexible schedule, including evenings and weekends.
- Have reliable Wi-Fi and a laptop.
- Be able to multitask, prioritize, and manage time effectively.
- Be able to work independently and collaboratively within a team.
Responsibilities
- Respond to customer inquiries by phone, email, or live chat.
- Identify and assess customer needs and escalate issues to appropriate departments.
- Provide accurate and complete information using appropriate methods and tools.
- Handle customer complaints, offer solutions and alternatives within established guidelines, and follow up to confirm resolution.
- Maintain records of customer interactions, transactions, comments, and complaints.
- Coordinate with internal departments to resolve customer issues.
- Assist customers with placing orders, refunds, and exchanges.
- Collect customer information and analyze customer needs to recommend potential products or services to management.
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