Healthcare Customer Service Representative

New

TeleperformanceHealthcare customer service

This position will be based in the state of Tennessee. Hires must reside within the state of Tennesse.Full-TimeJunior

Salary not disclosed

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Job Details

Have a high school diploma or equivalent.
Have a minimum of 6 months of customer service experience.
Be at least 18 years of age.
Type at least 25 words per minute.
Be comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Provide a dedicated workspace near the router for a hardwired Ethernet connection.
Have internet service with a minimum of 15 Mbps download, 10 Mbps upload, and ISP latency under 50 ms.
Do not use satellite, mobile data hotspots, P2P, or VPN internet connections; proof of internet speed is required.
Customer service and/or sales experience is preferred.
A college degree is preferred but not required.
Be able to work within a structured schedule that includes a variety of shifts.

Connect with customers by phone, email, chat, or social media to resolve questions or concerns.
Calmly resolve and de-escalate customer issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and possible payment processing.
Track call-related information for auditing and reporting.
Provide feedback on call issues.
Upsell when required.

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