Lead Software Analyst

JobgetherEnterprise insurance software

Remote working arrangement within IndiaFull-TimeLead

Salary not disclosed

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Job Details

Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.
Experience in L2 production support, incident management, application troubleshooting, and SLA-driven environments.
Strong Oracle PL/SQL expertise, including collections, VARRAY, cursors, exception handling, packages, procedures, and functions.
Advanced SQL knowledge, including complex queries, subqueries, joins, Oracle built-in functions, and database scripting.
Working knowledge of Java/J2EE and hands-on experience investigating and debugging enterprise applications.
Familiarity with JProfiler, JConsole, or VisualVM debugging and profiling tools.
Knowledge of web services, SOAP, REST APIs, and application integrations.
Experience with monitoring solutions such as Instana and Glowroot, and ticketing platforms such as JIRA and ServiceNow.
Familiarity with version control systems such as SVN and GitHub.
Experience using Linux/Unix commands and Microsoft PowerShell for troubleshooting and scripting.
Understanding of database architecture, data modeling, entity relationships, normalization, data dictionaries, and schema design.
Previous experience in Property and Casualty insurance, general insurance, or banking is advantageous; ITIL, DevOps, or other relevant technical certifications are a plus.

Monitor, prioritize, investigate, and resolve production incidents according to severity, business impact, and established SLAs.
Maintain and troubleshoot Oracle PL/SQL code, write and optimize SQL queries, perform database scripting, validate data, and execute data patches.
Investigate Java/J2EE production issues by reviewing code and dependencies, analyzing logs, and using debugging tools.
Conduct root cause analysis, document findings, and escalate validated code-fix requirements to engineering teams.
Participate in customer calls, address technical queries, and communicate incident status, workarounds, and resolutions.
Coordinate incident resolution with development, QA, operations, and infrastructure teams.
Identify database inefficiencies, memory leaks, thread deadlocks, and application bottlenecks to improve reliability and performance.
Track incidents and resolution progress in JIRA and ServiceNow, and communicate follow-up actions.
Develop troubleshooting guides, standard operating procedures, and technical documentation; identify opportunities to automate repetitive tasks and improve support workflows.
Follow production support procedures and operational standards, and contribute to post-incident reviews.

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