Associate Application Support Consultant - Dutch Speaker

New

Unit4ERP software

Source API remote eligibility restrictions: PolandFull-Time

Salary86,811 - 96,652 PLN per year

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Job Details

Be fluent in English and Dutch, verbally and in writing.
Have common knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
Bring strong customer-facing skills and understand how to deliver exceptional customer service.
Demonstrate analytical and problem-solving abilities.
Manage time, prioritize workload, and meet deadlines.
Be able to use initiative and work independently as well as part of a team.
Bring a friendly and professional manner and an enthusiastic, positive approach to tasks.
Be able to work in a dual working environment.
Previous experience in a customer service environment is an advantage.
Knowledge or experience with ServiceNow is a plus.
Knowledge of a Unit4 ERP module or other modules is an asset.
ITIL knowledge is a plus.

Progress each issue through to conclusion, liaising with colleagues and R&D as appropriate.
Investigate, process, and document application defects passed to the Application Support team.
Highlight potential escalation risks to the Team Leader and coordinate additional resources for investigations.
Handle customer escalations, take ownership of complicated issues, and keep customers updated on progress.
Investigate, document, and present process improvements to the Customer Services Team Leader.
Identify opportunities for service improvement or chargeable activities and raise them through appropriate channels.
Maintain a personal development plan covering product and technical knowledge and soft skills.
Work in a team environment to help and assist colleagues.

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