Remote Healthcare Coordinator (Hebrew)
New
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The Hello TeamHealthcare administration
United States, Work 9:00 AM to 5:00 PM U.S. Eastern Time (New York).Full-Time
Salary not disclosed
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Job Details
- Languages
- Proficient level of English (written and spoken); proficient level of Hebrew (written and spoken).
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer service
Requirements
- Demonstrate proficient written and spoken English.
- Demonstrate proficient written and spoken Hebrew.
- Have previous customer service experience.
- Bring previous healthcare industry experience, which is a plus.
- Be proficient with Microsoft Office, including Word, Excel, and Outlook.
- Have strong organizational and multitasking skills with attention to detail.
- Be able to work under pressure and meet deadlines while maintaining accuracy and efficiency.
- Be able to learn new systems, software, and workflows quickly.
- Be able to follow established processes accurately with minimal supervision.
- Be available to work 9:00 AM to 5:00 PM U.S. Eastern Time and adapt to business needs.
- Have a reliable computer running Windows 10 or newer, two monitors, and stable high-speed internet.
Responsibilities
- Handle customer inquiries and provide information through inbound and outbound phone calls and email.
- Call patients and caregivers to schedule, confirm, and follow up on medical appointments.
- Manage inbound calls related to appointment coordination and patient support.
- Schedule, reschedule, and coordinate appointments based on patient and caregiver needs.
- Answer questions about appointment details, availability, timing, and related information.
- Provide updates about test result availability and expected turnaround times when applicable.
- Maintain accurate records of customer interactions, appointments, and communications.
- Perform administrative and customer service support tasks.
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