Senior ServiceNow Developer
New
L
Link GroupIT service management
Workplace type: remote; Locations: Warszawa, Gdańsk, Białystok, Poznań, Olsztyn, Szczecin, Lublin, Łódź, Kraków, Wrocław, Country code: PLContractSenior
Salary110 - 130 PLN per hour
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Job Details
- Languages
- English proficiency at C1/C2 level.
- Experience
- 5+ years of hands-on experience in ServiceNow development and implementation.
- Required Skills
- JavascriptRESTful APIsServiceNow
Requirements
- Have 5+ years of hands-on experience in ServiceNow development and implementation.
- Have practical experience with both ServiceNow ITSM and Customer Service Management (CSM).
- Have hands-on experience with ServiceNow development and platform customization.
- Have experience designing and developing integrations with external enterprise applications.
- Have strong JavaScript scripting skills and an understanding of ServiceNow development frameworks.
- Have experience with REST APIs, SOAP and IntegrationHub.
- Understand ServiceNow platform architecture, data models and development best practices.
- Have knowledge of CMDB, platform security and performance optimisation.
- Understand ITIL processes and service management principles.
- Hold ServiceNow Certified System Administrator (CSA) certification.
- Hold at least one additional ServiceNow certification, such as CAD, CIS-ITSM or CIS-CSM.
- Have English proficiency at C1/C2 level.
Responsibilities
- Design, develop and customize ServiceNow solutions across CSM and ITSM based on business and functional requirements.
- Translate functional requirements into scalable platform solutions.
- Develop and configure workflows, business rules, UI policies, client scripts and Flow Designer automations.
- Configure CSM capabilities, including case management, entitlements, SLAs and customer communication channels.
- Support ITSM processes, including incident, request, problem, knowledge and service catalog management.
- Design integrations between ServiceNow and external enterprise applications, including CRM platforms and contact center solutions.
- Build and maintain APIs and integrations using REST, SOAP, IntegrationHub and other ServiceNow integration technologies.
- Support platform upgrades, releases, testing and deployment activities.
- Troubleshoot technical and production issues and participate in technical design discussions.
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