Customer Service Representative
New
M
ModivcareTransportation services
MUST LIVE IN ARIZONAFull-TimeMiddle
Salary15.15 USD per hour
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Job Details
- Experience
- 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
- Required Skills
- Customer serviceInterpersonal skillsData entry
Requirements
- High school diploma preferred.
- 0–2 years of contact center or customer service experience with high call volume and data entry preferred, or equivalent combination of education and experience.
- Customer service and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to quickly learn new technology and processes and follow complex instructions.
- Ability to type at least 35 words per minute.
- High-speed internet with at least 25 Mbps download and 5 Mbps upload; proof of speed test required.
- Ability to connect directly to the modem with a hardwire.
- Dedicated work area separated from other living spaces to protect sensitive information.
- Ability to attend 100% of training and be on camera for the first 30 days of employment.
- Availability for schedules that may include nights, weekends, and holidays, with required holiday coverage.
Responsibilities
- Assist customers with transportation questions and concerns.
- Schedule, modify, and cancel reservations as requested.
- Obtain and document details of customer complaints and concerns.
- Accurately document relevant customer information and trip data.
- Refer unresolved customer grievances to appropriate departments for investigation and resolution.
- Attend required meetings and follow company policies and procedures.
- Support a 24/7/365 contact center, including scheduled nights, weekends, and holidays.
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