ATE Remote Service Technician Lead

New

Automotive Technology ExpertsAutomotive diagnostics

United StatesFull-TimeLead

Salary30 - 35 USD per hour

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Job Details

Languages: Bilingual in English and Spanish is a plus.
Experience: 2+ years of experience in automotive diagnostics, vehicle repair, remote technical support, or a related technical field
Required Skills: Customer serviceTroubleshootingTechnical support

High school diploma or GED.
At least 2 years of experience in automotive diagnostics, vehicle repair, remote technical support, or a related technical field.
Experience with automotive diagnostic scanning tools.
Strong knowledge of automotive diagnostic procedures, troubleshooting techniques, and vehicle systems.
Ability to provide technical guidance, share knowledge, and support the development of other technicians.
Proficiency in Microsoft Office 365.
Strong customer service skills and ability to resolve technical and service-related concerns.
Analytical, troubleshooting, and problem-solving abilities.
Verbal and written communication skills, including explaining complex technical information clearly.
Organizational skills and ability to manage multiple priorities in a fast-paced environment.
Preferred: OE/dealer-level diagnostic and programming experience.
Preferred: Experience with pre- and post-repair vehicle scanning and OEM diagnostic tools.
Preferred: ASE, I-CAR, MECP, ALLDATA, or equivalent technical credentials.
Preferred: Collision repair or automotive technology experience or education.
Preferred: Previous technical guidance, training, or peer support experience in an automotive service environment.

Provide day-to-day technical guidance and support to Remote Service Technicians.
Troubleshoot complex diagnostic and programming issues and assist with service escalations.
Provide vehicle diagnostic and technical support to technicians and customers by telephone and supported equipment.
Monitor service activity for recurring technical issues, workflow challenges, and improvement opportunities.
Communicate technician feedback, performance observations, trends, and recommendations to the Manager of Remote Service.
Support technician onboarding, knowledge sharing, and ongoing technical development.
Document services performed, technical resolutions, and customer interactions in designated systems.
Assist with technician scheduling and workload coordination by providing input on demand, customer trends, and operational needs.
Collaborate with technicians, software development teams, and other stakeholders to improve products, systems, processes, and service capabilities.

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