Analista de Suporte (N1/N2)

JobgetherIT support

Based in Brazil; 100% remote work, offering flexibility to work from anywhere in BrazilFull-Time

Salary not disclosed

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Job Details

Have practical knowledge of Linux operating systems and corporate web applications.
Have basic networking knowledge, including TCP/IP, DNS, VPN, Proxy, and network connectivity troubleshooting.
Understand authentication mechanisms, user profiles, and access management concepts.
Know system integrations and relational databases, including basic SQL queries.
Have a basic understanding of REST APIs and their role in system communication.
Have experience supporting corporate applications and troubleshooting technical incidents.
Demonstrate verbal and written communication skills and a customer-oriented, problem-solving mindset.
Use analytical thinking, logical reasoning, and investigation skills, and be able to work independently.
Manage priorities, meet deadlines, and work according to SLAs.
Work effectively under pressure, particularly with high volumes of support requests.

Handle incidents and service requests related to corporate applications, systems, and IT services.
Analyze, troubleshoot, and resolve technical issues at Level 1 and Level 2.
Investigate application, connectivity, authentication, and integration issues to identify potential root causes.
Perform technical support activities for corporate service requests according to established procedures and SLAs.
Monitor and analyze application logs, Linux services, and system behavior to support incident resolution.
Collaborate with internal technical teams and stakeholders to escalate complex issues and ensure service continuity.
Identify recurring problems and recommend process optimization opportunities.

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