Client Support Specialist

New

Slay MarketsFutures brokerage

Remote – USAFull-Time

SalaryBase Compensation Range: $60K – $65K

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Job Details

Have customer service experience, ideally in financial services, trading, betting, or a similar client-facing setting.
Have working knowledge of sports betting, prediction markets, or event-based trading.
Write clear, friendly, and accurate client replies.
Have hands-on experience with the Intercom help desk, including inboxes, macros, and ticket workflows.
Show strong attention to detail and stay calm and accurate when ticket volume increases.
Have knowledge of margin, settlement, and KYC/AML documentation.
Use good judgment about when to ask for help or escalate.
Time at a prop firm, FCM, or introducing broker is listed as a qualification.
Futures brokerage knowledge is a plus.
Experience with NinjaTrader, Sierra Chart, or Rithmic is a plus.
Experience with Intercom’s Fin AI agent or similar support automation is a plus.

Handle client questions through Intercom chat, email, and tickets with clear and accurate written replies.
Help clients with account setup, verification, funding, withdrawals, and platform navigation.
Explain prediction market contract structure, pricing, settlement, and how outcomes are decided.
Address market-specific questions during busy events, such as live sports and major news.
Troubleshoot platform issues and escalate technical problems to the appropriate internal team.
Track account changes, document submissions, and compliance questions through to resolution.
Identify patterns in client questions and share them with product and operations.
Maintain records of every client interaction in Intercom.
Work with compliance, risk, and operations to support the client experience.

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