Bilingual Customer Experience Representative
C
Crash ChampionsCollision repair
Source API remote eligibility restrictions: United States; the role is fully remote., Monday–Friday, 10:30 AM–7:00 PM CST; Saturday, 8:00 AM–12:00 PM CST (rotating; subject to business needs)Full-TimeEntry
SalaryPosted Min Pay Rate USD $16.00/Hr. Posted Max Pay Rate USD $19.00/Hr. Base Compensation: $18.00 per hour + Performance Incentives: monthly performance-based bonuses of up to $400.
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Job Details
- Languages
- Fluent in Spanish and English required
- Experience
- Minimum of 1 year of experience in a high-volume call center environment
- Required Skills
- Customer serviceMultitaskingActive listening
Requirements
- High school diploma or GED required.
- Minimum of 1 year of experience in a high-volume call center environment.
- Fluent in Spanish and English required.
- Reliable modem and high-speed internet meeting minimum requirements.
- Ability to navigate and multitask across multiple systems, including CRM software.
- Strong verbal and written communication skills.
- Demonstrated empathy and active listening skills.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Strong attention to detail and accuracy.
- Excellent time management and organizational skills.
- Self-motivated with a strong work ethic and ability to learn quickly.
- The role requires a quiet, distraction-free workspace.
Responsibilities
- Schedule customer appointments for collision repair and estimates in accordance with established procedures.
- Manage a high volume of inbound and outbound customer communications.
- Assist customers with rental car reservations and tow scheduling.
- Clarify customer needs, research information, and take appropriate next steps.
- Resolve customer concerns through active listening and internal resources.
- Navigate multiple systems and communication channels while maintaining accuracy.
- Follow departmental processes to maintain assignment accuracy and data integrity.
- Safeguard customer and company information and maintain confidentiality.
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