Vehicle Operations Specialist
O
Octopus Electric VehiclesElectric vehicle leasing
Listing location: London (GB); Workplace type: RemoteFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisMicrosoft ExcelGoogle SheetsProcess improvement
Requirements
- Understand how operational decisions can affect costs and be comfortable questioning whether spend is necessary, sustainable and appropriately recovered.
- Work confidently with data, spot trends and identify improvement opportunities.
- Be comfortable challenging others constructively and holding colleagues accountable for agreed actions.
- Be organized and confident using technology and learning new systems.
- Have a basic understanding of automotive repair and service processes.
- Experience using AI or automation tools such as ChatGPT, Gemini or Copilot is advantageous.
Responsibilities
- Maintain visibility of hire vehicle duration, costs, extensions, repair timelines and next actions.
- Identify aged, high-cost or unusual cases and help reduce avoidable spend while supporting drivers.
- Track recovery opportunities and outstanding contributions from manufacturers, dealerships and partners.
- Monitor amounts requested, agreed, received and outstanding, and follow up on agreed processes.
- Analyze operational data to identify trends, risks and improvement opportunities.
- Create, maintain and improve trackers, reports and dashboards using Excel and Google Sheets.
- Provide constructive feedback and hold Vehicle Operations Specialists accountable for agreed actions.
- Improve workflows, controls and reporting, including opportunities to automate manual work.
- Use technology and AI tools to improve reporting, analysis or productivity.
- Contact dealerships, manufacturers, repairers or other partners to address delays or blockers affecting hire duration.
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