Senior Collections and Debt Recovery Specialist

New

Argentina - Fully Remote, Availability to coordinate outreach across time zones in Argentina and other LATAM countries.Full-TimeSenior

Salary not disclosed

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Job Details

Languages: Excellent written and verbal communication skills in Spanish.
Experience: At least 3 years of experience in collections, debt recovery, or payment negotiation
Required Skills: Microsoft ExcelGoogle Sheets

Have at least 3 years of experience in collections, debt recovery, or payment negotiation, including direct involvement in cases with significant resistance to payment.
Have experience managing individual-customer portfolios in Argentina and other LATAM countries, and knowledge of local communication and negotiation practices.
Demonstrate results in payment recovery, achieving targets, and following up on payment agreements.
Have experience reviewing contracts and clearly explaining obligations, payment terms, and relevant clauses.
Be able to handle objections, de-escalate conflicts, and conduct difficult conversations professionally.
Have excellent written and verbal communication skills in Spanish.
Be proficient with CRM systems, Excel or Google Sheets, and digital communication tools.
Be organized and able to manage a portfolio independently in a remote setting.
Use sound judgment to identify cases requiring legal review and avoid commitments outside authorized terms.
Be available to coordinate outreach across time zones in Argentina and other LATAM countries.

Manage a portfolio of fellows with active payment obligations, outstanding balances, and unfulfilled payment agreements.
Review contracts, case histories, employment information, and contact records before interactions.
Contact fellows by phone, email, WhatsApp, and other channels while following contact and confidentiality policies.
Design and execute follow-up sequences for individuals who are unresponsive or have stopped communicating.
Explain applicable contract clauses, payment-triggering conditions, amounts, and due dates using materials validated by the legal team.
Negotiate payment commitments and plans within authorized limits, escalating discounts, exceptions, or changes for approval.
Follow up on agreements until payments are received and correctly recorded.
Document collection activities, responses, objections, commitments, proof of payment, and next steps in the CRM.
Coordinate with Finance, Operations, the fellow support team, and legal counsel, and prepare case files for legal review or escalation.

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