Inbound Customer Service & Dispatch Scheduling Virtual Assistant
J
JobgetherAutomotive services
Based remotely in United StatesContract
Salary not disclosed
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Job Details
- Languages
- Excellent spoken English, with a native or near-native level of fluency and pronunciation.
- Required Skills
- Time ManagementActive listening
Requirements
- Previous experience handling inbound calls or working in a customer service role.
- Excellent spoken English, with native or near-native fluency and pronunciation.
- Strong communication and active listening skills, with a professional phone manner.
- Excellent organizational skills, attention to detail, and ability to multitask.
- Strong time management and practical problem-solving abilities.
- Experience with appointment booking, technician dispatch, or scheduling coordination is preferred.
- High-volume call environment experience is an advantage.
- Familiarity with calendar tools, CRM platforms, scheduling software, or dispatch systems is preferred.
- Ability to work independently, follow procedures, communicate schedule changes, and escalate issues appropriately.
- Availability for 40 hours per week, Wednesday through Sunday, 7:00 AM to 4:00 PM, with a one-hour unpaid lunch break.
- Willingness to work under an independent contractor agreement.
Responsibilities
- Answer incoming customer calls and provide courteous assistance.
- Collect customer details and information about requested services.
- Explain standard service information, booking procedures, and appointment options.
- Respond to routine questions and concerns, escalating complex issues when necessary.
- Book appointments based on technician availability, location, and existing commitments.
- Coordinate appointments by geographic proximity and reasonable travel times.
- Confirm booking details, maintain accurate records, and communicate schedule changes.
- Check technician status and confirm whether technicians are en route when required.
- Track unresolved scheduling issues and customer follow-ups.
- Coordinate with the administrative and Virtual Assistant team and follow established procedures.
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