Technical Support Specialist
New
A
AutentiDigital trust services
Zdalną realizację usług oraz spotkania w biurze w Krakowie.ContractMiddle
Salary not disclosed
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Job Details
- Languages
- Pl C2, en B2
- Required Skills
- REST APIJSONPostmanTechnical support
Requirements
- Have experience providing technical support for applications or IT systems, including independently diagnosing and resolving tickets.
- Be able to analyze logs and system data, reproduce errors, and determine root causes.
- Have practical knowledge of REST API, HTTP, and JSON.
- Have experience using tools to test requests, such as Postman.
- Be able to prepare tickets for technical teams with a problem description, reproduction steps, and diagnostic materials.
- Be able to manage tickets independently, set priorities, and monitor progress through resolution.
- Be able to communicate technical information clearly and work with support, Development, DevOps, and Security teams.
- Have English proficiency sufficient to read technical documentation and describe problems.
Responsibilities
- Resolve complex technical tickets escalated by first-line support, particularly those involving qualified certificates and qualified electronic signatures (QES).
- Analyze logs, system data, process flows, and API integrations to identify the causes of problems.
- Perform approved corrective and operational actions in accordance with security procedures and assigned permissions.
- Work with Development, DevOps, and Security teams to resolve bugs and incidents, share diagnostic findings, and coordinate tickets through resolution.
- Keep first-line support informed, maintain current ticket statuses, and handle tickets on time according to established standards.
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