Claude & Perplexity Technical Support Specialist

Altimetrik PolandSaaS support

Workplace type: remote; Locations: Kraków, Wielicka, Kraków, Country code: PLFull-TimeSenior

Salary not disclosed

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Job Details

Have hands-on experience with both Claude and Perplexity, including workspace administration, user access management, and troubleshooting common user issues.
Have experience in technical support or SaaS application administration.
Have working knowledge of SSO, user provisioning, and access management.
Demonstrate troubleshooting skills, including investigating configuration and integration issues.
Have experience handling support tickets and coordinating with internal teams or external vendors.
Be able to interpret usage data and prepare operational reports.
Have clear written and verbal communication skills and be able to explain technical issues to users with different levels of technical knowledge.
Use a structured approach to documentation, prioritization, and follow-up.

Manage user accounts, permissions, licenses, and workspace settings, including onboarding and offboarding.
Troubleshoot access, SSO, configuration, and integration issues.
Help users get started with Claude and Perplexity and resolve day-to-day technical queries.
Coordinate issue resolution with internal teams and stakeholders, tracking escalations through to completion.
Prepare usage and license utilization reports using available platform data.
Maintain support documentation, troubleshooting guides, and onboarding materials.

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