Education Program Manager
New
H
Hudson Global Scholars Operating LLCEducation technology
Remote, United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Microsoft OfficeHubSpotAccount Management
Requirements
- Bachelor’s degree in a related field.
- Experience in program management, account management, or partner relations; education experience is preferred.
- Familiarity with online programs, program launches, and technology at school sites.
- Experience with CRM systems; HubSpot is preferred.
- Advanced proficiency in Microsoft Office.
- Experience with project management tools.
- Strong organization, time management, and attention to detail.
- Ability to manage multiple accounts and priorities, especially during peak seasons.
- Comfort following standard procedures consistently while adapting to new tools and processes.
Responsibilities
- Serve as the primary point of contact for Site Coordinators at assigned partner schools and resellers.
- Plan, launch, and support account programs according to standard operating procedures and the seasonal calendar.
- Explain and support company policies, set expectations, and resolve partner issues.
- Capture partner feedback, identify risks, and route issues and opportunities to leadership and internal teams.
- Support direct school partners and reseller partners while addressing their distinct needs.
- Coordinate onboarding of technology at partner sites.
- Use the CRM and Student Registration Management system to track interactions, maintain records, and manage account activity.
- Monitor account performance, analyze data, report trends, and take corrective action when needed.
- Contribute to partner annual plans and long-term goals with leadership and Business Development.
- Identify ways to better meet partner needs and support account growth.
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