Customer Support Specialist, Hotel Reservations
New
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AetherCoreHotel reservations
Remote work for eligible candidates located in Continental Portugal, from Coimbra down.Full-Time
Salary not disclosed
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Job Details
- Languages
- Native French speaker; Advanced English (spoken and written) at C1 level and higher
- Required Skills
- Customer service
Requirements
- Be a native French speaker.
- Have advanced spoken and written English at C1 level or higher.
- Contact centre or customer service experience is preferred.
- Travel agency or hotel experience is preferred.
- Work Monday to Sunday on one of two rotating shifts: 06:30–15:30 or 13:00–22:00.
Responsibilities
- Help clients with bookings, rescheduling, upgrades, last-minute requests, and questions.
- Handle cancellation requests from partners and guests.
- Address complaints and reservation amendments.
- Resend reservations to partners and check availability and inventory issues.
- Handle billing inquiries.
- Record details of customer inquiries, complaints, or comments and the actions taken.
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