German-Speaking Customer Support Consultant
K
Kulture TalentCustomer support
PortugalFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent in spoken and written German.
- Required Skills
- Problem SolvingCustomer support
Requirements
- Be fluent in spoken and written German.
- Have strong communication and interpersonal skills.
- Be customer-focused.
- Be available to start on July 19.
Responsibilities
- Communicate with German-speaking customers by phone, email, and chat to answer questions and provide support.
- Address customer needs promptly and professionally to maintain customer satisfaction.
- Resolve customer issues using problem-solving skills and collaborating with relevant internal teams.
- Maintain accurate, detailed records of customer interactions in the CRM system.
- Stay informed about the company's products, services, and policies.
- Contribute to a positive team environment and share insights to improve customer support quality.
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