Clinical Operations Coordinator – Provider Support (NP)
New
L
LumiMedsTelehealth
Remote – United States, Availability to work U.S. business hoursPart-Time
Salary not disclosed
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Job Details
- Languages
- Strong written and verbal English communication skills; requires professional-level English communication.
- Required Skills
- HIPAA
Requirements
- Have a Nurse Practitioner (NP) degree and professional background.
- Hold an active U.S. NP license; it is required if the role includes activities that constitute clinical practice.
- Have previous experience in telehealth, virtual care, or clinical operations.
- Understand clinical workflows, patient communication, and provider responsibilities.
- Have experience using Electronic Medical Records (EMR) or telehealth management platforms.
- Be familiar with HIPAA and patient confidentiality requirements.
- Demonstrate strong organizational skills and attention to detail.
- Be able to manage multiple priorities and follow up proactively.
- Have strong written and verbal English communication skills.
- Be comfortable working independently in a fast-paced, remote environment.
- Be available to work U.S. business hours.
Responsibilities
- Monitor daily workloads across Doctors of Osteopathic Medicine and Nurse Practitioners using the clinical management system.
- Track pending consultations, patient messages, medical reviews, and outstanding clinical tasks.
- Identify workload imbalances and delays, and coordinate adjustments or escalations with clinical leadership.
- Monitor patient communication queues and alert providers to unanswered messages or delayed responses.
- Escalate urgent or time-sensitive patient concerns according to established clinical protocols and follow up on unresolved cases.
- Coordinate between clinical providers and internal support teams, and support standardized communication and escalation procedures.
- Track operational metrics, including response times, overdue messages, provider workload distribution, pending tasks, and escalations.
- Prepare concise reports on delays and operational risks, and recommend workflow adjustments.
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