Operations Analyst
P
PomeloHealthcare AI
Source API remote eligibility restrictions: Philippines, Ability to overlap and work from 5:00am to 5:00pm in US Pacific Time (Monday through Friday) - this is 12 hours per dayFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of experience in operations, quality assurance, or customer service / call center environments
- Required Skills
- SQLData AnalysisMicrosoft ExcelQuality AssuranceGoogle Sheets
Requirements
- Hold a bachelor's degree in Business Administration, Data Analytics, or a related field.
- Have 5+ years of experience in operations, quality assurance, or customer service/call center environments.
- Be able to work 5:00am to 5:00pm US Pacific Time, Monday through Friday.
- Use data analysis tools such as Excel, Google Sheets, or SQL.
- Have experience with call center operations or customer service metrics (bonus).
- Have knowledge of healthcare-specific terminology (bonus).
- Have experience developing and delivering training programs (bonus).
- Be able to identify patterns and anomalies in data and interpret complex data.
- Meet daily reporting deadlines and manage time effectively.
Responsibilities
- Analyze customer calls for quality, compliance, and issue identification.
- Prepare reports on call performance, trends, and areas for improvement.
- Communicate findings to internal teams and clients through structured reports.
- Collaborate with the quality assurance team to develop and refine call evaluation criteria.
- Identify opportunities to improve efficiency in the technology.
- Assist in creating and maintaining dashboards for real-time performance monitoring.
- Improve call analysis and reporting tools and methodologies.
- Perform ad hoc administrative, business operations, and special project tasks.
View Full Description & ApplyYou'll be redirected to the employer's site
