Social Media Marketing & Community Support Specialist

JobgetherSkincare and sunscreen

Based in IndiaFull-TimeJunior

Salary1,000 - 1,200 USD per other

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Job Details

Experience: At least 2 years of hands-on experience managing organic social media channels and/or digital customer support
Required Skills: Canva

At least 2 years of hands-on experience managing organic social media channels and/or digital customer support.
Experience with Instagram, TikTok, Facebook, and YouTube.
Proficiency with short-form video editing and content creation tools such as CapCut, Canva, Adobe Express, or Premiere Pro.
Ability to produce engaging, audience-focused content with visual storytelling.
Ability to explain scientific or technical product information in simple, friendly language.
An empathetic, customer-focused approach to resolving inquiries across public comments and private messages.
Familiarity with social media management tools such as Later, Sprout Social, or Buffer.
Experience with e-commerce customer support platforms such as Gorgias, Zendesk, or Shopify.
Understanding of social media analytics and how to use performance insights to improve engagement and campaign results.
Strong initiative, organization, and time-management skills, including managing competing priorities independently.
Ability to work collaboratively and keep stakeholders informed while working remotely.
Genuine interest in ocean conservation, diving, snorkeling, surfing, paddling, outdoor activities, or sustainable living.

Plan, schedule, and publish a weekly social media calendar aligned with campaigns, product launches, and ocean conservation dates.
Create short-form videos for TikTok, Instagram Reels, and YouTube Shorts that showcase product benefits and related topics.
Collaborate with brand ambassadors, influencers, and nonprofit partners on user-generated content and ocean advocacy campaigns.
Monitor engagement, reach, and click-through rates and recommend improvements to content and campaigns.
Answer comments, direct messages, mentions, reviews, and customer inquiries across social media channels.
Respond to questions about product application, mineral sunscreen, skin tone blending, shipping, orders, and ingredients.
Participate in conversations about ocean conservation, diving, water sports, and eco-conscious lifestyles.
Escalate complex customer issues to support or e-commerce teams and follow through on resolution.
Explain reef-safer products and the differences between mineral and traditional chemical UV filters in clear language.
Support giveaways, ambassador challenges, and event-related content, and maintain a consistent brand voice.

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