IT Customer Success Specialist (German)
C
CodeTwo - HRejterzyIT software
Miejsce pracy: Wrocław lub Jelenia Góra lub praca zdalna; dla osób z innych rejonów Polski, pracę zdalną.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Very good spoken and written German; excellent spoken and written Polish; English sufficient to read documentation.
- Required Skills
- SharePointMicrosoft OfficeCustomer support
Requirements
- Have experience in business customer support by email, phone, and remote sessions.
- Demonstrate analytical thinking and the ability to solve problems independently.
- Have very good computer skills, including Windows operating systems and Microsoft Office.
- Understand general IT topics such as email, the internet, and computer networks.
- Have very good spoken and written German.
- Have excellent spoken and written Polish.
- Know enough English to read documentation.
- Be willing to work shifts, with start times between 8:00 and 10:00 according to the work schedule.
- Be ready to work one weekend per month in the future.
Responsibilities
- Resolve configuration problems reported by users of the company’s software.
- Provide pre-sales support to customers in German and Polish.
- Provide post-sales support to customers in German and Polish by phone, email, and remote sessions.
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