Clinical Training & Documentation Coordinator

South AfricaFull-Time

Salary not disclosed

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Job Details

Have experience in healthcare administration, clinical operations, quality assurance, compliance, staff training, or clinical documentation.
Have experience training or onboarding staff on software, systems, or operational processes.
Demonstrate strong attention to detail and the ability to identify errors and incomplete records.
Have excellent written and verbal English communication skills.
Have strong organisational and time-management skills and be able to manage multiple priorities independently.
Be confident conducting virtual training sessions and communicating expectations professionally.
Have experience using task trackers, spreadsheets, or similar tools to monitor outstanding work and deadlines.
Follow through consistently and hold staff accountable for completing required tasks.
CentralReach experience is highly preferred, particularly in an ABA or clinical setting.
Experience with similar healthcare systems or EMR/EHR platforms is also relevant.

Conduct virtual training sessions to help RBTs use clinical software and follow documentation procedures.
Review and track session documentation for incomplete, missing, or incorrectly completed records.
Follow up with RBTs to ensure outstanding documentation is completed by required deadlines.
Identify documentation errors and inconsistencies and communicate required corrections.
Maintain trackers and reports on outstanding documentation, completion rates, and recurring issues.
Answer process-related questions and support staff with documentation challenges.
Identify recurring issues and help improve training materials, documentation processes, and follow-up procedures.

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