Customer Support Specialist - Forex
New
U
ULTRA RecruitmentForex fintech
Source API remote eligibility restrictions: United States, flexibility across time zonesFull-TimeMiddle
Salary22,000 - 28,000 EUR per year
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Job Details
- Languages
- Fluency in English plus one additional language (preferably Arabic or Malaysian/Indonesian)
- Experience
- 2–3 years of experience in customer support within FX/CFD trading or financial services
- Required Skills
- Customer support
Requirements
- Have 2–3 years of customer support experience within FX/CFD trading or financial services.
- Be fluent in English and one additional language; Arabic or Malaysian/Indonesian is preferred.
- Have strong knowledge of MT4/MT5 platforms.
- Have experience supporting KYC and client onboarding processes.
- Be familiar with ticketing or helpdesk systems.
- Have strong communication and problem-solving skills.
Responsibilities
- Provide multilingual customer support via email, chat, and phone.
- Assist clients with onboarding, KYC verification, and account maintenance.
- Support clients with MT4/MT5 trading platform queries and troubleshooting.
- Manage and resolve customer issues through ticketing and helpdesk systems.
- Escalate technical or compliance-related issues to relevant teams when necessary.
- Maintain accurate records of client interactions and follow-ups in CRM systems.
- Deliver customer care to support satisfaction and retention.
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