Patient Liaison - Virtual Assistant
New
V
Virtual RockstarPhysical therapy
Source API remote eligibility restrictions: United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Data entry
Requirements
- Previous experience in a healthcare or patient support role is preferred.
- Have strong written and verbal communication skills.
- Have strong organizational skills and attention to detail.
- Manage time effectively and work independently in a remote setting.
- Use a compassionate, patient-centered approach to communication.
- Familiarity with Nextiva phones, Prompt EMR, WelcomeWare or similar virtual kiosks, and Google Chat is a plus.
Responsibilities
- Confirm patient appointments and manage the appointment calendar.
- Follow up with patients after sessions and send personalized exercise and treatment plans.
- Respond to frequently asked questions and handle appointment rescheduling.
- Manage referrals from other healthcare providers and coordinate with medical staff.
- Send appointment reminders and maintain an appointment waitlist.
- Generate and send invoices, and maintain electronic medical records.
- Answer calls and assist patients virtually with clear information and support.
- Prepare documents, manage email correspondence, perform data entry, and generate basic reports.
- Greet patients and provide directions within the facility as needed.
- Protect patient privacy and confidentiality.
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