Sleep Consultant
New
H
HatchSleep wellness
We’re open to candidates across the U.S. and Canada., PST/PDT hours; shifts are 7am–11am PT or 11am–3pm PT.Part-Time
Salary not disclosed
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Job Details
- Required Skills
- DocumentationWritten communicationCustomer support
Requirements
- Have experience with infant and child sleep development and safe-sleep practices.
- Communicate clearly, warmly, and concisely in writing.
- Keep accurate documentation and notice relevant details in each family’s story.
- Follow team policies and processes and meet deadlines.
- Be able to work 20 hours per week on set Monday–Friday shifts.
- Be available during PST/PDT hours.
- Pediatric sleep consulting experience is a plus; training is provided.
Responsibilities
- Provide personalized, age-appropriate sleep guidance based on infant and child sleep development.
- Follow safe sleep guidelines and Hatch sleep training guidelines.
- Ask questions to understand each family’s challenges, routines, goals, and circumstances, and adjust recommendations as needed.
- Help families put recommendations into practice, set realistic expectations, and troubleshoot obstacles.
- Guide caregivers to relevant Hatch Baby sleep features and content.
- Recognize concerns outside the scope of sleep support and refer families to their pediatrician or escalate through the appropriate channel.
- Write warm, concise chat responses with actionable next steps and explanations.
- Review conversation history, document key details and recommendations, and share next steps for continuity.
- Manage conversations efficiently while meeting response-time and customer-satisfaction expectations.
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