Customer Support Consultant
New
S
SupportYourAppCustomer support
Opportunity to work fully remotely within the EU, 9 AM–5 PM CETContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent English communication skills (at least C1 for both spoken and written)
- Experience
- At least 6 months experience in customer support is a must
- Required Skills
- ResearchAnalytical thinkingCustomer support
Requirements
- Have at least 6 months of customer support experience.
- Have excellent English communication skills at C1 level or higher in both spoken and written English.
- Be able to test and troubleshoot basic technical issues.
- Demonstrate analytical thinking and research skills.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.
Responsibilities
- Deliver customer support via email.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply customer happiness practices.
- Maintain a deep understanding of client solutions and meet KPIs.
- Communicate with developers and cross-functional specialists.
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