CMS Support Specialist
New
P
People MoreDigital platforms
Locations: Kraków, Warszawa, Wrocław, Poznań, Gdańsk, Country code: PLContractMiddle
Salary90 - 130 PLN per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Polish B2 and English C1; very good English and Polish required. German is a nice-to-have.
- Required Skills
- Customer support
Requirements
- Have practical experience working with content management systems (CMS).
- Have experience supporting business customers or users of digital platforms.
- Have English proficiency sufficient for confident spoken and written communication.
- Have very good English and Polish.
- Be able to explain technical topics clearly to non-technical users.
- Have strong organisational skills, independence, and a problem-solving mindset.
- Be able to learn new tools and features quickly.
- German language skills are a nice-to-have.
- Experience delivering presentations, training sessions, or user onboarding is a nice-to-have.
- Familiarity with B2B portals, partner platforms, or customer self-service tools is a nice-to-have.
- Familiarity with the construction industry or CAD software is a nice-to-have.
Responsibilities
- Support B2B customers in using the platform and its features.
- Respond to user enquiries and explain how to use the system.
- Help new users get started with the platform.
- Publish, update, and organise content within the CMS.
- Prepare user guides, support materials, and FAQs.
- Analyse support requests, resolve basic issues, and escalate more complex cases to the relevant teams.
- Collaborate with business and technical teams to improve the platform.
- Gather user feedback and suggest improvements to usability and the customer experience.
View Full Description & ApplyYou'll be redirected to the employer's site
