Account Manager, Patient Engagement
New
V
Vaniam GroupHealthcare marketing
Location: United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of client services or account management experience in healthcare, pharmaceutical, or biotech
- Required Skills
- Project ManagementMS OfficeDigital MarketingBudget managementAccount Management
Requirements
- Bachelor's degree.
- 3+ years of client services or account management experience in healthcare, pharmaceutical, or biotech; agency experience preferred.
- Hands-on experience managing Veeva/MLR submissions and review cycles.
- Experience planning and executing webinars, live events, or video production.
- Working knowledge of digital marketing and virtual event platforms.
- Proficiency with MS Office, Veeva, Adobe, and Zoom/WebEx or similar systems.
- Comfort using approved AI tools to work more efficiently.
- Organizational and project management skills to manage multiple programs, timelines, and budgets.
- Financial acumen, including experience with budgets, accruals, forecasting, and reconciliation.
- Strong written and verbal communication, problem-solving, and judgment.
- Ability to identify risks, recommend solutions, escalate appropriately, and maintain quality control and compliance.
Responsibilities
- Understand assigned therapeutic areas, patient journeys, patient and caregiver communities, client strategy, and the competitive environment.
- Plan and execute patient engagement programs, including webinars, in-person events, videos, and other patient- and caregiver-facing tactics.
- Coordinate internal teams and external vendors to deliver programs on time, on budget, and to a high standard.
- Develop project briefs, timelines, and status reports; track milestones and maintain project documentation.
- Manage Veeva/MLR submissions and review cycles, including preparing materials, routing content, resolving comments, and securing approval.
- Manage onsite and virtual events, including run-of-show development, speaker rehearsals, and day-of troubleshooting.
- Lead client status meetings, prepare agendas, capture decisions, and drive follow-up actions.
- Ensure deliverables meet healthcare regulations, privacy expectations, adverse event and product complaint reporting processes, and client requirements.
- Manage program budgets, invoicing, monthly accruals, forecasting, burn rate, and scope; flag concerns and recommend solutions.
- Communicate with clients and internal teams, provide counsel, and contribute to agency process improvements, including use of approved AI tools.
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