Senior Customer Support Engineer
New
V
VercelDeveloper infrastructure
Remote - United Kingdom, GermanyFull-TimeSenior
SalaryCompetitive compensation package, including equity.
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Job Details
- Required Skills
- Artificial IntelligenceSoftware ArchitectureMentoringTroubleshooting
Requirements
- Have hands-on experience using Vercel and v0 as a platform.
- Have modern development and architecture experience in the AI or web space, such as building LLM-powered apps, web services, or production web applications.
- Be able to explain modern development and architecture concepts to others.
- Have prior customer support experience in a technical role, including troubleshooting customer cases and writing clear solutions.
- Enjoy engineering solutions to resolve root causes of recurring problems.
- Have strong written and verbal communication skills and be able to explain complex systems clearly.
- Lead by example and provide feedback to mentor other team members.
- Be willing to participate in a weekend/holiday on-call rotation.
Responsibilities
- Resolve technically complex cases for Vercel customers.
- Troubleshoot issues alongside Engineering and identify and drive fixes and mitigations.
- Partner with Product, Solutions, and Customer Success to provide internal and external guidance.
- Develop and improve internal tools and scripts to increase team efficiency.
- Specialize in a product area and act as a domain owner within the team.
- Improve documentation and create runbooks, guides, and internal processes.
- Assist Customer Success Managers with Enterprise requests and escalations.
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