Medical Administrative Assistant
W
WOW Remote TeamsMental health
Source API remote eligibility restrictions: United States, Availability to work during U.S. Eastern Time business hours.Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal English communication skills.
- Experience
- At least 1 year of experience in healthcare administration, clinical operations, behavioral health, or a medical office environment. Ideally 2 or more years of relevant healthcare administrative experience.
- Required Skills
- Microsoft OfficeGoogle WorkspaceHIPAA
Requirements
- At least 1 year of experience in healthcare administration, clinical operations, behavioral health, or a medical office environment.
- Hands-on experience managing prior authorizations with limited supervision.
- Experience handling confidential patient information and following HIPAA requirements.
- Familiarity with U.S. healthcare insurance, pharmacy, and medication approval workflows.
- Experience using electronic health record or electronic medical record systems.
- Excellent written and verbal English communication skills and strong patient service abilities.
- Strong organization, prioritization, and time-management skills, with the ability to work independently and manage multiple requests.
- Demonstrated experience supporting LGBTQIA+ patients or communities and commitment to inclusive, affirming, patient-centered care.
- Proficiency with Google Workspace, Microsoft Office, or similar productivity tools.
- Availability to work during U.S. Eastern Time business hours.
- Degree, certification, or formal training in nursing, medical assisting, or another healthcare field.
- Reliable high-speed internet, a professional remote workspace, a dependable backup plan for power or internet disruptions, and ability to use the client's approved VPN.
Responsibilities
- Manage patient communications through approved phone, messaging, and healthcare platforms.
- Coordinate appointments, scheduling changes, and follow-up activities.
- Follow up on incomplete forms, missing documentation, referrals, and outstanding patient requests.
- Prepare, submit, monitor, and follow up on prior authorization requests.
- Coordinate with insurance companies and pharmacies about medication coverage, prescriptions, refills, and authorization requirements.
- Support prescribing providers with medication-related administrative workflows and process verbal refill orders when permitted and properly authorized.
- Complete insurance eligibility and benefits verification, and assist with referral management and claims-related communication.
- Maintain accurate, confidential patient information and clear interaction documentation in electronic health record systems.
- Follow HIPAA requirements and internal healthcare compliance procedures.
- Identify workflow gaps and contribute to standard operating procedures and workflow improvements.
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