Loans & Distributions Manager

The Finway GroupRetirement plan services

This is a fully remote position open to candidates located anywhere within the United States., Central and Eastern time zonesFull-TimeManager

Salary65,000 - 85,000 USD per year

Apply NowOpens the employer's application page

Job Details

Experience: Minimum of 5 years of experience processing retirement plan loans and distributions, including at least 2 years in a supervisory or team leadership role.
Required Skills: Microsoft Excel

Have at least 5 years of experience processing retirement plan loans and distributions.
Have at least 2 years of supervisory or team leadership experience.
Understand qualified retirement plan documents and applicable IRS and Department of Labor regulations governing loans, distributions, and tax withholding.
Have experience leading teams in high-volume processing environments with service-level expectations and turnaround metrics.
Have experience developing efficient workflows, documented procedures, and quality-control processes.
Demonstrate analytical and problem-solving skills and sound judgment with complex or escalated issues.
Have strong organizational and time-management skills and the ability to prioritize competing deadlines while maintaining accuracy.
Demonstrate the ability to coach, mentor, and develop team members.
Have written and verbal communication skills and a commitment to customer service.
Be proficient in Microsoft Office applications, including Excel, Word, and Outlook.
Be able to collaborate across departments while maintaining professionalism, confidentiality, and accountability.
Experience with Empower, Voya, John Hancock, Principal, and Transamerica is a plus; familiarity with PensionPro, FT William, and ERISApedia is preferred.

Lead, coach, and develop the Loans and Distributions team, including hiring, onboarding, training, and performance management.
Oversee participant loan and distribution processing, assigning and balancing workloads to meet 24–48-hour processing targets.
Monitor team productivity, accuracy, turnaround times, and performance, and report updates to leadership.
Review and approve complex or high-risk transactions, including hardship withdrawals, QDROs, RMDs, and terminated-plan distributions.
Resolve escalated issues involving recordkeepers, clients, and plan participants.
Build and maintain working relationships with recordkeepers.
Develop and maintain procedures, checklists, and internal controls, and identify workflow and automation improvements.
Oversee information accuracy in PensionPro, FT William, recordkeeper platforms, and ERISApedia.
Track regulatory and legislative developments affecting retirement plan loans and distributions and update procedures as needed.
Collaborate with Relationship Managers, Plan Administrators, and leadership, and provide hands-on processing and call support during increased volume.

View Full Description & ApplyYou'll be redirected to the employer's site